“If you’re not there in person, you won’t win work.” As we all grapple with the implications of drastically changed business travel conditions - how do we reconcile ‘being there’ and winning the trust of clients, with remote working?
This book chapter, part of an edited volume on ‘boxes in action’ explores the museum as a ‘box’. I tell the story of how one particular museum gradually relinquished its functions as a container of antiquities and came to be “unboxed” in many ways.
Is human-centred design sustainable and indeed ethical? In this article I suggest that we need to move beyond our preoccupation with human centricity and start designing for a world at large.
How can we help a start-up in the travel wear space understand the fundamental needs and drivers of business travelers today and tomorrow - as well as changes in travel planning, packing and emerging routines?
Preparing and teaching the 9-week course on research methods in International Business for MA and MBA students.
I presented a Pecha Kucha (20 slides x 20 seconds) in the plenary session of the EPIC 2019 conference (the world’s premier business anthropology conference) on the subject of robots and the fallacy of agency.
How can an insurance company transform from a push to a pull business model - and how to express this shift through a renewed brand identity?
A research project that utilised remote interviews TO help our client BETTER UNDERSTAND THE NEEDS AND MOTIVATIONS OF THEIR CONTRIBUTORS.
In this blogpost, I reflect upon who we are and what we do at Claro Partners. I touch upon the four ways that we apply our uniquely human-centred approach to understanding human needs in order to create business value
Through a 15 month ethnographic study of an NGO in Rajasthan, India, this book investigates the methods and practices by which a development organisation materialises and manages a construction of success.
A networking event organised to gather guests’ perspectives and impressions on a range of current IoT topics under the umbrella topic of challenges and opportunities in the IoT space.
A workshop at the annual Privacy Laws & Business’s 31st Annual International Conference at St. John’s College, Cambridge on Navigating GDPR: The art of the possible.
This research sprint was conducted to help our client anticipate and uncover future entertainment trends for the next 1-3 years.
With a focus on its retail locations, how can a telecommunications company better understand the potential for robotics and customer interaction?
In an age of complexity and volatility, how will major trends impact the future of urban environments? How can a global technology company best prepare to meet the needs of future urban dwellers?
This was a panel discussion that I participated in on Sustainable Cities and Communities for the "Doing Good Doing Well" Conference at the IESE Business School in Barcelona on behalf of Claro Partners.
How can a social media company get new perspectives on something that has always been the core of their business - sharing?
This article draws upon an anthropology of architecture as ‘process’ to explore the controversy involved in a disputed architectural award presented to an NGO in India.
This paper is based upon fifteen months of ethnographic fieldwork within an NGO in Rajasthan, India and looks at the different kinds of knowledges generated in an NGO solar workshop.
This paper argues that knowledge is created and sustained dynamically through an on-going alignment of objects and symbols, gestures and bodies, identities and environment.
